Shipping policy

Shipping Policy

Processing Times
- Sample and evaluation orders: dispatched within 1–2 weeks of order confirmation.
- Volume OEM orders: lead time is stated in the order confirmation, typically 4–6 weeks.
Custom or calibrated orders may require additional processing time, which will be confirmed in writing before payment.

Carriers and Methods
- Samples and small orders ship by international express (DHL, FedEx, UPS) with tracking.
- Volume orders ship by air freight or sea freight per the agreed Incoterm (default EXW).

Shipping Costs
Shipping costs are quoted per order and are the responsibility of the buyer unless stated otherwise in the quotation.

Customs, Duties and Taxes
The buyer is the importer of record and is responsible for all import duties, taxes and customs clearance fees in the destination country. We are unable to predict or pre-pay these charges.

Delivery Estimates
Typical express transit times after dispatch: Europe and Middle East 3–5 business days, North America 3–6 business days, Asia-Pacific 2–4 business days. Estimates exclude customs clearance time.

Damaged or Lost Shipments
Report externally damaged packaging to the carrier on delivery, and notify us within 48 hours with photos so we can file a claim. We will arrange replacement or refund for shipments lost or damaged in transit where insurance was included.

For any shipping questions: sales@kundathermal.com.